Romantic Rooftop Candlelight Restaurant Dinner & Stay in Jaipur

Applicability of Terms: Guests are liable to follow the terms and conditions mentioned on website of Pakwaan and on the website of Hotel Sarang Palace.
Universal Applicability: These terms and conditions apply to all guests, regardless of whether they book directly or through third-party online or offline agencies.

Booking and Payment

50% payment is required to confirm the booking.
The remaining 50% must be paid upon arrival along with valid ID proof for each member.
Bookings are non-cancellable, and advances will not be refunded.

Dinner timing is fixed as per the booking confirmation.
If guests arrive late, the dinner will still end at the scheduled time.
If guests do not arrive within 30 minutes of the booking time, the management reserves the right to cancel the reservation without refund.

Guests can only take photos in the concept area they have booked.
If guests take photos or use another concept area, they must pay the full charges for that concept.
We may take and publish photos of our guests on social media as per our photo policy. By choosing option A, you consent to this practice, and we will not be liable for any claims related to it. You can choose to keep your photo private by choosing option B.

The entire property is strictly non-smoking.
A penalty of ₹5,000 will be imposed for smoking on the property.
Drugs, alcohol, and smoking are not allowed anywhere on the premises.
The hotel reserves the right to take legal action and ask guests to check out without refund if any violations are found.

Outside food and drinks are not allowed.
We prepare fresh food and maintain proper hygiene.
In case of any health issue with food, our liability is limited to the food cost (₹500 per person).

Decorations may vary slightly from the pictures.
The playlist will be fixed, and no special song requests will be entertained.
pakwaan candlelight only uses battery operated candles in all its themes for decoration purposes . Client cannot use their own real candles or indulge in any activity which may result in fire.

In case of bad weather, the outdoor experience may be shifted to an indoor location.
No refund or adjustment will be made in such cases.
Our rooftop is a natural setting, and occasional hazards like insects, mosquitoes, dust, heat, wind, or cold may be present. We cannot guarantee a completely hazard-free experience and are not responsible for natural factors , or calamities. You can choose an indoor theme for complete relief from these factors

Our total liability is limited to the booking amount (or ₹10,000 for high-value bookings), for all guests booked directly or indirectly.
No special claims will be entertained.
All disputes are subject to Jaipur jurisdiction.

*Jurisdiction*: Any disputes shall be subject to the *courts of Jaipur, Rajasthan*.
*Refund Policy*:

*Liability Limitation*: In the event of any dispute, the hotel's total maximum liability shall be limited to the amount paid by the guest against the Room / Dinning booking, and no special damages or claims shall be paid.
*Dispute Resolution and Refund Policy*: Any dispute arising during the guest's stay must be brought to the attention of the hotel management in written communication during the stay or when they are present itself. Failure to do so shall result in the hotel having no liability to refund any amount, as the guest has used all services and room nights fully and has not made any written complaints during the stay or has used their full time and facilities of dinning experience and not made any objecting during their experience.

Menu choices must be submitted one day prior or by 8 AM on the same day.
Guests are responsible for any damage to property or articles.
The rooftop is a shared experience, and other couples/families may be present in their booked themes.
Prices and menu may change at any time.
Extra persons are not allowed without prior permission.
If a guest's behavior is deemed objectionable, the manager may ask them to leave without refund.